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Staff UX Researcher, Trust and Safety, YouTube

YouTubeSan Bruno, CA, USA; New York, NY, USA
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Bruno, CA, USA; New York, NY, USA.

Minimum qualifications:

  • Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, related field, or equivalent practical experience.
  • 8 years of experience in an applied research setting, or similar.
  • Experience supporting consumer product research.
  • Experience in mentoring or leading research projects.

Preferred qualifications:

  • Master's or PhD degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
  • 7 years of experience working with executive leadership (e.g., Director level and above), managing projects, and working in a large, matrixed organization.
  • Experience within the video game domain.
  • Experience with leading cross-functional workshops or sprints.
  • Experience with sensitive research areas, such as privacy and security, or trust and safety.
  • Experience conducting quantitative research or experiments, and using converging quality and quantitative insights to drive decision making.

About the job

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design.

The Trust and Safety team is responsible for understanding complex societal issues, risks, and harm, and ensuring YouTube is prepared to address them. This team builds the infrastructure and tools that allow YouTube to protect its users from harm, enforce its community guidelines at scale, and envision experiences that ensure our creators and community can participate safely.

As a User Experience Researcher (UXR), you will help your team of UXers, product managers, and engineers understand user needs. You will work with stakeholders across functions and levels and have impact at all stages of product development. You will play a critical role in creating useful, usable, and delightful products. You will explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.

In this role, you will operate at a UX Research Lead Individual Contributor who will be responsible for defining and leading research efforts to keep the YouTube community safe. You will work with cross-functional space and have partnerships to improve users’ safety experiences.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

The US base salary range for this full-time position is $178,000-$265,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

  • Understand the complex business needs and operating environment of Trust and Safety.
  • Develop and execute research programs, defining product strategies and roadmaps to achieve safety at scale.
  • Identify and advocate opportunities to innovate and improve our safety experiences.
  • Act as a strategic partner with the UX Design, Product Management, and Engineering teams to make tough tradeoffs and get the right experiences built.
  • Build strong relationships and operating rhythms with leaders inside and outside of YouTube to drive user experiences that are cohesive and well-informed.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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