Reverse and Returns Logistics Manager
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Minimum qualifications:
- Bachelor's degree in HR, Business, a related field, or equivalent practical experience.
- 7 years of experience in a customer or client-facing role supporting logistics operations.
- 7 years of experience working in domestic and international environments managing vendors (i.e., suppliers, manufacturers) or Third-Party Logistics.
- 5 years of experience managing operations and leading cross-regional teams.
Preferred qualifications:
- MBA or Master's degree in a related field or CSCMP certification.
- 7 years of experience using data analysis to drive decision making.
- 7 years of experience building relationships with stakeholders or clients.
- Experience in data center equipment environments or computer component manufacturing.
- Knowledge of SQL, analytics and Operations Six Sigma certification or other relevant operations coursework.
- Excellent problem-solving skills, with the ability to apply structured thinking and logic to your work and provide solutions to challenge.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.
In this role, you will be the leader of how Google processes reverse logistics materials while incorporating current industry standards and best practices. You will be responsible for process improvement recommendations, change management, standardization of user documentation, creating processes that drive action and interacting with all partner teams. You will lead new project initiatives for the Americas server operations logistics with a duration of three months to two years,
create Business Requirements Documents (BRD), working with key stakeholders, drive innovation, understanding operational impacts and creating presentations/documents for the leadership team.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities
- Develop, update and communicate the reverse logistics de-population, rack removal, RMA and rack movement plans by site for Global Server Operations (GSO) logistics.
- Ensure accurate and understandable de-population, rack removal, battery decommission, rack movement, and reverse logistics documents are available to all 3PL partners and ensuring Third-Party Logistics (3PL) training is documented.
- Be responsible for process improvement recommendations, change management, standardization of user documentation, creating processes that drive action, and preventing decommisions from missing service level objective (SLO) promises.
- Be accountable for 3PL Centralized Reverse and Return Merchandise Authorizations (RMA) teams working blockers and bugs that inhibit the GSO team from meeting or beating SLO’s.
- Be the subject matter expert on all Google systems utilized to plan and execute reverse logistics and rack move functions.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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