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AI Adoption Customer Engineer, Google Cloud

GoogleSingapore
Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications:

  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 10 years of experience with cloud native enterprise architecture in a customer-facing or support role.
  • Experience in deployment planning, delivery orchestration, or change management.
  • Experience developing AI/Generative AI (GenAI) solutions utilizing AI tools and designing multi-agent workflows and retrieval-augmented generation (RAG) systems.
  • Experience engaging with, presenting to, or collaborating with technical stakeholders or executive leaders.
  • Ability to travel up to 30% of the time as required.

Preferred qualifications:

  • Master’s degree or PhD in AI, Computer Science, or related technical fields.
  • Experience with development or implementation of AI agents in an enterprise environment.
  • Experience simultaneously guiding multiple customers through the organizational change and delivery preparation required to adopt new, cloud-powered business processes.
  • Experience working with product and support teams and using technical proficiencies to resolve blockers and accelerate customer delivery.
  • Background in architecting AI solutions within complex infrastructures, ensuring data sovereignty and secure governance.
  • Ability to perform deep ‘discovery’ interviews to find the true business problem and translate complex hardware/AI constraints for C-suites and deep-technical teams.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As an AI Adoption Customer Engineer (CE) you will embed with our most strategic customers to drive the adoption of Google Cloud enterprise AI products, acting as a trusted advisor to customer stakeholders, partners, and internal product and engineering teams. You will develop, manage and execute the Artificial Intelligence (AI) deployment plan, by providing technical leadership, applying your skills in Enterprise Architecture, consultative delivery, Applied Artificial Intelligence engineering, and AI solution engineering. You will have a direct impact on the velocity of customer adoption and business outcomes realised through the successful deployment of enterprise AI solutions and use cases. You will blend delivery expertise, market and industry knowledge, technical implementation, and technical project leadership to realize the value of Google Cloud AI with our most strategic customers.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Develop and orchestrate a structured, end-to-end deployment plan across customer, professional services, and partner teams, onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness.
  • Employ code development, debugging, or systems design to resolve technical blockers and accelerate customer time-to-value.
  • Drive and track progress of the initial and ongoing adoption of enterprise AI, accelerating customers from initial agreement to business outcomes as quickly as possible.
  • Identify and develop opportunities for new enterprise AI use cases during project execution.
  • Drive sustainable product usage to help customers realize ongoing business value.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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