YouTube Partner Operations Manager, Creator Success Operations (Multiple Languages)
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree in a technical, business, or a related field or equivalent practical experience.
- 2 years of experience in managing projects or programs, engaging with external executive stakeholders.
- 2 years of experience in customer support or client services, including troubleshooting and resolving customer issues.
- Ability to communicate in English, and German and French or Russian fluently as this is a customer-facing role that requires interactions with local stakeholders.
Preferred qualifications:
- Proficiency in SQL.
- Ability to manage multiple, time-sensitive projects while working independently to drive projects to completion with guidance and high attention to detail.
- Ability to navigate and manage competing priorities in a fluid environment.
- Ability to make constructive suggestions and develop innovative ways to scale initiatives.
- Ability to troubleshoot technical issues.
About the job
As a member of the Partner Operations team, you'll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution — making YouTube an exceptional user experience for everyone.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Provide operational support for partners on the YouTube platform, primarily through email communication.
- Troubleshoot technical issues to enable Partners to maximize their performance on the platform.
- Serve as a consultant to internal, cross-functional stakeholders on the YouTube product. Work with assigned Partner Managers and Partner Engineers on account in-depth search and share insights for partner growth.
- Identify opportunities for operational workflow optimization and process improvement. Utilize key metrics to assess data through both quantitative and qualitative analysis, generating actionable insights.
- Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis. Streamline the operational workflow by identifying and eliminating bottlenecks.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.