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Technical Operations Engineer, Engineering Productivity, Silicon

GoogleBengaluru, Karnataka, India

Minimum qualifications:

  • Bachelor's degree in Computer Science, Electrical Engineering, related technical field, or equivalent practical experience.
  • 6 years of experience in technical customer support, IT operations, or systems administration.
  • 2 years of experience leading technical customer support, IT operation, or systems administrations teams.
  • Experience in automating/scripting support processes.

Preferred qualifications:

  • Experience with Google Cloud Platform.
  • Experience with high-performance computing tools and infrastructure.
  • Understanding of complex IT infrastructure and ability to troubleshoot issues.
  • Ability to identify systemic problems through data analysis.
  • Passion for learning customer workflows, identifying pain points, and designing/implementing creative solutions to them.
  • Excellent customer service, organizational, prioritization, multitasking, communication, and leadership.

About the job

Technical support for a technology company is a big task. As a Corporate Operations Engineer you are the go-to person for Googlers' computer hardware and software needs, providing front line user support for all of Google's internal tools and technologies. You troubleshoot, respond to inquiries and find solutions to technical challenges. Beyond the day-to-day, you improve the Googler user experience by contributing to longer term projects and documentation efforts. You are highly technical and are comfortable problem solving with multiple operating systems (like OS X, Linux, Windows) and a range of devices (including desktops/laptops, phone systems, video conferencing and various wireless devices). You occasionally partner with various teams including security, networking and infrastructure. You're a fast learner and great communicator who can support the IT needs of global offices of all sizes and Googlers of varying technical backgrounds.

You improve the front-line user experience by providing on-demand user support for Google's corporate users, resources, tools and applications while also contributing to longer-term projects.

Responsibilities

  • Lead a global support team to improve the productivity of silicon engineers.
  • Partner with and lead peers, vendors and other technical support teams to coordinate troubleshooting, process and resolution for incidents and problems in a timely manner.
  • Develop scripts, tools, processes or solutions to prevent problems, improve user productivity and automate recurring tasks as part of longer term and global service improvements.
  • Improve operational efficiencies across the silicon organization and Google-wide through tooling improvements.
  • Lead IT projects, ensure they are designed and planned well, delivering solutions or technical improvement. Analyze all relevant data to show the business impact of projects.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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