UX Researcher, YouTube Commerce
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in an applied research setting (e.g., product or academic), or similar.
- Experience with research methods (e.g., usability, studies, contextual inquires, 1:1 interviews, unmoderated research studies).
Preferred qualifications:
- Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field.
- 3 years of experience working with executive leadership (e.g., Director level and above).
- 2 years of experience conducting UX research on products, managing projects, and working in a large, matrixed organization.
- Experience working with platform-level initiatives or horizontal features that scale across multiple product areas (e.g., building a research-backed framework for global checkout).
- Excellent storytelling skills with the ability to turn complex research into clear, actionable frameworks for executive stakeholders.
About the job
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible.
Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.
As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.
The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.
As a UX Researcher on the YouTube Commerce team, you will own the insights that fuel the entire transaction lifecycle for all of YouTube's paid experiences including NFL sunday ticket, YouTube premium and music, channel memberships and more.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Drive complex research programs to identify high-value opportunities for our team.
- Partner closely with Design, Product, and Engineering leaders to drive product strategy and ensure product excellence through strategic and tactical research.
- Collaborate effectively with researchers and stakeholders across teams to influence product direction.
- Demonstrate effective problem-framing, build upon existing knowledge, integrate appropriate quantitative and qualitative methods, and deliver excellence in research execution and communication of insights.
- Facilitate healthy team dynamics, build cross-functional relationships, and increase adoption of strategic/tactical research insights at the team, product, and organizational level.
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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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