Lead Merchant, Google Retail
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in retail operations, merchandising, and business.
- Experience with using business goals to create physical retail strategies.
Preferred qualifications:
- MBA or Master's degree in a relevant field.
- Understanding of the Google hardware ecosystem and how to position it against performers.
- Ability to use business data and consumer insights to inform assortment curation and customer journey mapping.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
As a Lead Merchant, you will be the link between Google’s business objectives and the customer’s physical experience. You will curate thoughtful moments that guide the customer journey. You will synthesize commercial goals such as driving adoption of the Google ecosystem with design principles to create a store environment that feels intentional, intuitive, and engaging. You will partner with Business, Marketing, and Design leadership to ensure that every square foot of the store serves a distinct purpose. You will be responsible for defining the why behind the where ensuring that our assortment strategy and floor layout work in harmony to deliver results. By leveraging data and market trends, you will orchestrate opportunities for customers to learn, try, and engage, transforming corporate priorities into meaningful interactions on the business floor.
Google Store is our omnichannel, global retailer, leveraging the best of Google to help customers experience our award-winning devices and services. Our team is responsible for a vast portfolio that supports the entire customer journey, from product discovery to upgrading their next device. This portfolio includes the My Pixel app distributed with every Pixel phone, the Google Store global eCommerce platform, our leading edge retail point-of-sale system, and AI-driven algorithms for customer lifecycle management.
The Store team applies Google's AI to solve complex, real-world problems across our growing global footprint of online and brick-and-mortar storefronts. This ranges from AI-enhanced site operations to agentic AI shopping assistance, ensuring a seamless and intelligent experience at every touchpoint.
The Store team is committed to providing team members with the opportunity to build their applied AI skillset, so that we may ultimately help our customers connect with the best of Google.Responsibilities
- Translate corporate strategies and business goals into a cohesive merchandising goal. Curate the portfolio to ensure that the assortment mix not only meets profitability goals but also tells a clear, compelling story about the Google ecosystem.
- Partner with Design teams to shape the store environment based on commercial reasoning. Define the strategy for key engagement zones.
- Design a thoughtful, barrier-free opportunities for discovery. Orchestrate specific moments where hardware, software, and services come together to demonstrate real-world helpfulness.
- Refine the customer journey by analyzing performance data (business, dwell time, interaction rates).
- Lead the commercial planning for product launches and seasonal moments. Ensure that the physical manifestation of these campaigns is not just visually appealing, but structurally sound driving traffic to the right areas and maximizing conversion efficiency.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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