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Customer Intelligence Manager, Cloud Marketing

GoogleSunnyvale, CA, USA; Kirkland, WA, USA
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Kirkland, WA, USA.

Minimum qualifications:

  • Bachelor's degree in a research or quantitative field (e.g., Social Sciences, Statistics, Mathematics, Bioinformatics, Economics, etc.) or equivalent practical experience.
  • 3 years of experience designing, scoping, executing, and delivering research and analysis projects.
  • Experience driving the research process including: designing briefs, managing Requests for Proposals (RFPs), on-boarding research agencies, choosing a methodology, executing studies, assessing agency outputs and deploying insights and recommendations.
  • Experience in connecting insights to marketing and Go-to-Market strategy.

Preferred qualifications:

  • Master's Degree in Social Sciences, Statistics, Market research, or in a related technical field.
  • Experience conducting research with technical audiences.
  • Knowledge of SQL and technology in general, and AI products, landscape and trends in particular.
  • Ability to facilitate meetings to successful outcomes.
  • Excellent business partnership, communication, storytelling, executive presence, relationship management, and quantitative modeling skills.

About the job

In order to build excellent products and tell great stories, we must first profoundly understand the audience - what motivates them, why they think and behave the way they do, and what they think of Google brands and products relative to performers. The Cloud Customer Research and Intelligence team is at the heart of developing this understanding. The team sits within Google Cloud Marketing and works across Product, Brand, Demand Gen, Strategy and Operations (SandO), User Experience Researcher (UXR), and Sales to provide insights that influence all parts of the Cloud business. In this role, you will also work cross-functionally with Insights and Measurement teams across Google to align on methodologies and integrate insights.Know the user. Know the magic. Connect the two. At its core, marketing at Google starts with technology and ends with the user, bringing both together in unconventional ways. Our job is to demonstrate how Google's products solve the world's problems--from the everyday to the epic, from the mundane to the monumental. And we approach marketing in a way that only Google can--changing the game, redefining the medium, making the user the priority, and ultimately, letting the technology speak for itself.

The US base salary range for this full-time position is $108,000-$158,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

  • Develop an in-depth understanding of the business, the product and the audience, proactively design research aligned to business priorities with specific, identifiable outcomes.
  • Deliver clear, actionable Point of Views (POV) for the business based on integrated insights from internal qualitative and quantitative data and a variety of external data sources.
  • Partner with the Developer Insights team and cross-product, cross-functional teams more generally to align resources behind the most impactful studies, minimizing duplication and maximizing scale, standardize methodology and create best practices.
  • Share insights through findings in forums large and small, incorporating insights into Rhythm of Business (ROB) reporting, funnel data into existing dashboards, central knowledge repositories etc.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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