Technical Writer, Cloud Security Information Experience
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience creating content for technical audiences (e.g., developer documentation, Computer Science course material, or IT administration playbooks).
Preferred qualifications:
- Experience in researching and writing documentation for developers and Developer Operations.
- Experience in privacy and security engineering, with a focus on encryption.
- Experience writing for the web and familiarity with HTML, CSS, JavaScript, and markdown.
- Ability to understand source code (e.g., Java and Python).
- Excellent communication and people management skills.
- Passion for learning and documenting new technologies in a fluid environment.
About the job
Technical writers plan, create, and maintain educational content as an integral part of the engineering or user experience. The content is often in the form of documentation, but may also be UI text, sample code, videos, or other educational material. Regardless of the content medium, technical writers are distinguished by their abilities to explain complex topics in a way that’s useful to their audience.
In this role, you will create well-organized, accurate and easy-to-use documentation. You will work with the team and cross-functionally to deliver the useful and effective experience to the customer.
Responsibilities
- Write technical documentation, including overview, how-to guide, user guide, Application programming interface (API) reference.
- Create content such as articles, images, white papers, solutions documents, product and project-related communications as needed.
- Organize existing documentation, identify documentation gaps, and new projects.
- Define documentation requirements with diverse teams, and work with engineers to create and update documentation sets on cloud and internal sites.
- Edit, clarify, and enhance documents written by engineers and others. Help improve the writing skills through one-on-one consultations and regular office hours.
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