Associate Strategist, Customer Onboarding, Acquisitions, Google Customer Solutions (Mandarin, English)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role.
- Ability to communicate in Mandarin and English fluently to support client relationship management in this region.
Preferred qualifications:
- Experience in customer-facing consulting or business.
- Experience in reaching out to customers/cold calling and helping customers to add value to their business.
- Experience working in a digital agency, with a Google product focus.
- Experience in the TV or media industry.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the outlook and the strategy for how their advertising can reach thousands of users.
Our mission is to enable the first taste of sustainable success to all customers since to our customers, you are the Google point-of-contact. Working with our most valuable new customers as they go through a sustainable onboarding period, you set the outlook and the strategy for how their products and services reach thousands or millions of users. You will own a set of new customers for six months to make them successful long-term and grow the next generation of high-potential customers for Google.
You work with a highly engaged, fun team and bring creativity to grow and transform. The Customer Onboarding team operates like a Start-Up - 'Run It Like You Own It' mentality - to enable creativity thought-leadership with a self-management team practice.
In this role, you will demonstrate your strengths in product knowledge, consultative business (we pitch to our clients), and account management - work cross-functionally with our acquisitions, product, program, and same-store teams.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you will have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Build and manage relationships with clients, and develop an understanding of their business challenges, marketing objectives, and success metrics.
- Work proactively and cooperatively with internal and external stakeholders to ensure workflows and projects are completed on time to a high standard.
- Plan for, and achieve, business growth targets, through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.
- Develop forward thinking, data-driven analyses and consultative recommendations that align with customer goals, and quantify high-impact opportunities with clear recommendations to present to customers.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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