Engagement Manager, gTech Ads
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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in a technical project management or a customer-facing role.
Preferred qualifications:
- Ability to develop internal and external stakeholder networks, navigating internal and client-side to build relationships necessary to deliver against strategic plans and projects.
- Ability to grow in ambiguity, solve complex problems, and navigate effectively across a large organization and highly distributed team.
- Excellent communication skills with the ability to adapt a narrative to both technical and business audiences, including C-levels audiences.
- Excellent technical project management skills, enabling multiple cross-functional teams to deliver against plan.
- Excellent skills in negotiation, influence, and advocating.
- Passion for resolving customer objectives within their existing constraints and for industry’s latest trends and innovations.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Become a trusted advisor to Google’s Ads clients leadership by understanding how technology and media solutions can address their business challenges, and effectively delivering on complex, technical, global projects on their behalf.
- Discover customer needs by understanding clients’ annual and quarterly challenges/goals in collaboration with Sales, assessing and prioritizing where gTech Ads can add value and drive uplift, and securing client buy-in.
- Design and finalize a joint services plan by aligning solutions and resources to client focus areas in collaboration with gTech Ads delivery resources.
- Act as a primary point of accountability for gTech Ads go-to-market and execution by conducting regular debriefs on progress with clients and Sales (e.g., quarterly and annual plans).
- Orchestrate delivery of the services plan, working closely with gTech Ads execution teams in region, Customer Support, and Media Solutions.
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