Services Manager, gTech Ads, Google Customer Solutions
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in sales, service management, operations, or consulting.
Preferred qualifications:
- MBA or Master’s degree or a related field or equivalent practical experience.
- Experience in Sales or in mid-market, small business, agency, acquisitions, onboarding, channel, or application development sales.
- Ability to build relationships, manage and influence executive, cross-functional stakeholders.
- Ability to work separately and manage multiple global projects while paying attention to detail.
- Ability to synthesize messages, data sets/signals and insights into executive ready communications.
- Excellent project management, problem-solving and investigative and business decision-making skills.
About the job
In this role, you will work with Google Sales units to bring the best solutions to our most valuable Google Customer Solutions (GCS) accounts. Aligning with the sales strategy, you will be the gTech lead for a business unit, providing recommendations to sales team members on relevant gTech services and coordinate with our specialist teams. You will collaborate with gTech colleagues to design advertiser solutions and experiences, deploy innovative methods for service engagement, and incorporate the latest business strategies into service offerings. You will have exposure to Google executives and develop relationships with both sales and operational teams.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Serve gTech services across vendor lead implementation and Customer Support operations for respective GCS Sales programs or markets.
- Engage with sellers and sales leaders, interacting daily to activate solutions, drive process outcomes, and enable actionable resolution to escalations from the business.
- Manage and represent gTech relationships by collaborating with cross-functional teams to represent a unified gTech point of view with the GCS business.
- Keep apprised of the latest shifts in sales strategies, incentives, barriers, and feedback to inform gTech solutions design and delivery.
- Prepare executive communications and reporting on service engagement, operations, and satisfaction and conduct opportunity analysis and make recommendations to the sales team on where and how gTech can drive value for advertisers.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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