Product Manager, Customer Lifecycle
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in outbound product management or related technical/product roles.
- 3 years of experience in taking technical products from conception to launch.
- Experience translating commercial business models/needs into technical solutions.
Preferred qualifications:
- Bachelor's degree in a related field (e.g., Business, Computer Science, Engineering).
- Experience in customer data platforms, Master Data Management (MDM) systems, customer identity domain, Lead to Cash transactional systems.
- Experience working with enterprise level customers.
- Experience managing product backlogs and delivering high-quality solutions.
- Ability to work effectively in a changing and dynamic environment.
- Excellent communication and collaboration skills.
About the job
At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.
In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.
One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.
We are in search of a forward-thinking product manager to understand the customer journey from being a prospect to a paying customer (and renewal) and simplify it further. Google Cloud Business Platform (GCBP)/Customer360 Team's mission is to support and enhance a customer's journey with Google Cloud. The team is responsible for sourcing required customer data in target markets for Google Cloud, ensuring high data quality, establishing a consistent customer identity, and enabling transactions systems (from demand generation to renewal).
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $183,000-$271,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Define the product requirements to enable and support customer lifecycle with Google Cloud from Lead to Cash.
- Design and lead a multi-year roadmap, balancing short and long-term goals.
- Own cross-functional product development process from ideation through development and launch, collaborating with multiple internal teams to ensure coordination throughout product development, fostering and facilitating timely decision-making, driving product and delivering success.
- Engage regularly as a trusted advisor with internal stakeholders to understand their communication strategies, pain points and priorities to inform product roadmap, while providing transparency and managing expectations.
- Partner closely with Engineering, UX, and other internal Google teams to drive product formation and deliver success.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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