Technical Solutions Engineer, Networking, Google Cloud (English, Mandarin)
- linkCopy link
- emailEmail a friend
Google welcomes people with disabilities.
This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.Minimum qualifications:
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 13 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.
- Experience with one common scripting or coding language (e.g., Python, shell scripting).
- Experience with system operations including Linux or Unix, or operating systems like macOS or Windows.
- Experience in operating system kernel, file systems, and TCP/IP network protocols (e.g., DNS, routing, firewalls, and load balancing concepts).
- Ability to communicate in English and Mandarin (Chinese) to support client relationship management in this region.
Preferred qualifications:
- Experience with network namespaces, how to take packet captures, and how to interpret packet captures.
- Experience in Software-defined networking with public Cloud or SDN software.
- Experience with the HTTP protocol and APIs based on HTTP.
- Experience in Kubernetes or container networking.
- Knowledge of network specific kernel parameters (TCP keepalives, TCP windows, etc.).
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Work as part of a team of engineers/consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard hours/shifts, and may include weekends as needed.
- Manage the customer’s problem through diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Develop an understanding of Google Cloud networking technologies, including internal implementation details.
- Improve the supportability of Google Cloud networking technologies by working with product engineering teams. Collaboration includes working with product engineering teams on product launches and to help product teams understand customer issues to improve existing products.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.