Customer Engineering Specialist, AI, Google Cloud
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience with cloud native architecture in a customer-facing or support role.
Preferred qualifications:
- Experience designing/architecting infrastructure farms.
- Experience with performance profiling tools.
- Experience with distributed training and optimizing performance.
- Ability to engage with C-level or executive business leaders and influence decisions.
About the job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
As a Customer Engineer, you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will help customers and partners understand Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks. You will use your experience and presentation skills to engage with customers to understand their business and technical requirements, and present solutions on Google Cloud. You will have excellent technical, communication and organizational skills. You will partner with internal engineering stakeholders to improve products and build solutions, enhancing for results when in production.
You will be a part of a diverse team of fellow Googlers working in an environment of respect and inclusion where we promote equal opportunities to succeed.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Build an advisory relationship with strategic accounts and engage with Architects, Vice President of developing, Chief Technology Officers, and Chief Information Officers.
- Provide domain knowledge around public cloud and enterprise technology in the industry, and promote Google Cloud with customers, at conferences, and online.
- Make recommendations on the integration strategies, enterprise architectures, platforms, and application infrastructure required to implement a solution, providing best practice advice to customers to enhance Google Cloud.
- Manage the enterprise architecture relationship with customers by collaborating with specialists, product management, developing, etc.
- Identify customer priorities, technical objections, and design strategies encompassing the entire Google ecosystem to deliver business growth and resolve blockers.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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