Senior Sales Manager, Customer Onboarding, Google Customer Solutions
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 11 years of experience with marketing technology, advertising sales, digital media and marketing, or consulting in a client-facing role.
- Experience leading a sales team or developing sales professionals.
Preferred qualifications:
- Experience in pipeline management and sales funnel management.
- Experience leading teams with a strong focus on coaching and mentoring.
- Experience in change management and ambiguity.
- Experience in the digital advertising industry.
- Understanding and comfortable working with regional and global teams.
- Ability to demonstrate success in developing business teams and working towards goals.
About the job
Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
As the Senior Sales Manager, Customer Onboarding for the US East region, you'll lead a team of individual contributors across multiple 'pods'. These Googlers work with new customers to navigate them through the world of digital marketing: crafting marketing objectives, developing media strategies and setting them up with the right Google Ads product to reach key milestones. Additionally, you'll be managing business operations working closely with Sales, Marketing and Product teams to foster alignment and to drive customers long term success.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.Responsibilities
- Oversee business performance of assigned portfolio of accounts. Achieve quarterly goals and manage performance expectations with teams.
- Partner effectively across different sales teams to align and foster winning as "One Team" to drive long term customer sustainability.
- Provide career coaching /performance feedback and development opportunities on a regular basis. Lead by example and inspire others by doing the right thing for our customers.
- Ensure healthy pipeline and work side by side with your product sellers (meet customers/shadow calls/co-pitch) coaching to grow their sales and product skills.
- Develop and implement best practices that can be applied across Google.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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