Customer Engineer, Google Cloud
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience with cloud native architecture in a customer-facing or support role.
- Experience engaging with, and presenting to, technical stakeholders and executive leaders.
- Experience with cloud infrastructure engineering, on-premise infrastructure engineering, virtualization, or containerization platforms.
Preferred qualifications:
- Experience in migrating applications and services to cloud platforms.
- Experience with networking concepts such as software-defined networking, routing, virtual private networks, load balancers and firewalls.
- Experience with Relational Databases, NoSQL Databases, and Big Data technologies (e.g., SQL Server, Postgres, Spark, Hadoop, other Open Source).
- Experience with load balancing, DNS, virtual private networks and their application to PaaS and IaaS technologies.
- Experience with security concepts such as encryption, identity management, access control, attack vectors, and pen testing.
About the job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
As a Customer Engineer, you will partner with technical Sales teams to differentiate Google Cloud to our customers. In this role, you will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business issues, engage in proofs-of-concepts, and troubleshoot any technical questions and roadblocks. You will engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will be a part of a diverse team of Googlers working in an environment of respect and inclusion where we promote equal opportunities to succeed.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
- Share in-depth enterprise infrastructure modernization expertise to support the technical relationship with customers including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
- Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
- Guide customers through assessments of existing legacy application environments and provide recommendations on a prioritization roadmap for infrastructure and application modernization.
- Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to complete solution on Google Cloud.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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