Vendor Operations Manager
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in operations or business management, and vendor management.
- 5 years of experience using analytics or applying project management tools to address business issues.
Preferred qualifications:
- Experience working with dashboards and data.
- Ability to manage multiple conflicting priorities and stakeholder issues/requirements, driving pragmatic decisions/actions to deliver continuous improvement across operations.
- Ability to successfully work and influence across multiple levels of the organization and regions with attention to detail in an ever-changing environment.
- Excellent problem-solving, critical thinking and communication skills.
- Excellent strategic and investigative skills.
About the job
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Manage the relationships with the vendor service providers, partnering with suppliers and internal teams to ensure high-quality output and successful outcomes. Oversee a large vendor network distributed across different suppliers and sites.
- Evaluate vendor performance against key metrics and Service Level Agreements (SLA). Address performance issues promptly and collaborate with vendors to implement corrective actions.
- Identify process, tools, data and metrics improvements, and partner with Product, Tools, Analytics and Process Excellence teams to address gaps, solve operational challenges at scale.
- Lead vendor selection, forecasting, resource and budget planning for vendor operations. Contribute to the long-term operational strategy and support model decisions for your workflows.
- Manage Purchase Orders, invoices and other vendor related activities on a day-to-day basis such as tools access, on-boarding, training, etc.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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