Technical Solutions Engineer, Infrastructure, Compute, Google Cloud
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Minimum qualifications:
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 2 years of experience in troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
- 2 years of experience with computer networking and web technologies (e.g., HTTP, HTML, DNS, etc.).
- Experience in system administrator with Linux/Unix.
- Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, Visual Basic).
Preferred qualifications:
- VMware Certified Professional or similar.
- Experience with cloud computing (i.e., certifications, internships, coursework, etc.) and debugging complex workload issues across large-scale, multi-node environments.
- Experience with system virtualization, on-premise or hybrid cloud computing.
- Experience working with distributed systems, and familiarity with common solutions, design patterns, or best practices.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $102,000-$146,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Work within a team of Engineers/Consultants that globally ensure 24-hour customer support and include a need to sometimes work non-standard hours/shifts, and may include weekends as needed.
- Manage the customer’s problem through effective diagnosis, resolution, or investigation tools implementation to increase productivity for customer issues on Google Cloud Platform products.
- Act as a consultant and subject matter expert for engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for diagnosis.
- Work closely with Product and Engineering teams to improve the product, and interact with Site Reliability Engineering teams to drive production. Understand customer issues and advocate their needs with cross-functional teams.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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