Internal and Executive Communications Manager, Google Customer Solutions
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in internal and executive communications with technology products or services.
Preferred qualifications:
- Experience in high-impact communications execution, including leading the communications program for a large organization.
- Experience with change management in complex, fast-changing organizations.
- Ability to plan, work and maintain good judgment and execute on multiple projects simultaneously in an organized manner.
- Ability to maintain attention to detail, be an effective team player, meet project deadlines, and lead efforts across disciplines.
- Ability to drive consensus across a diverse set of stakeholders, including executive leadership.
- Excellent verbal/written communication and project management skills.
About the job
As a member of the Executive and Internal Communications team, you will be part of a team which produces employee communications and events for Google executives. You will work with members of your internal client team on communications initiatives, projects and programs. You will support the work of the team to create strategic communications campaigns, come up with innovative ways to engage employees that are in tune with Google's culture, write communications, business update presentations and talking points. You will also collaborate with internal partners as needed across functions (PR, Policy, Legal, HR, Operations, etc.) and geographies.
Google’s Global Business Organization (GBO) is the engine that powers Google’s full ecosystem of products and services. Google Customers Solutions (GCS) is the second largest organization within the GBO. It helps businesses “grow with Google'' by providing marketing solutions to help them acquire, onboard, grow and retain customers. GCS is the global leader in digital ads, empowering Small and Medium-sized Businesses (SMBs) with precision-targeted campaigns, data-driven insights and an AI-supercharged sales team.
In this role, you will develop and execute the communications for the President of GCS and provide advisory support to the GCS Executive Team. You will be a problem-solver and analyse complex issues, break them down, and help the President of GCS communicate, using written and spoken channels (e.g., emails, blog posts, presentations, videos, etc.).
You will be a member of the GBO internal comms team working to inform, inspire, and engage GBO employees globally with consistent messaging, stories of purpose, progress, and growth, reinforcing how the team and Google's innovation are enabling customer and partner success.
It's our job to help inform and educate users, advertisers, partners, opinion leaders--and our own employees--about the benefits of Google's products, our distinctive company culture/values, and our approach to the big public policy issues of the day. To succeed here, you'll combine creativity with organizational skills to manage multiple projects with tight deadlines simultaneously, as well as enjoy pitching to journalists, bloggers and commentators, or producing internal communications and events for our employees. Things happen quickly at Google and to get stuff done here you need to be an enthusiastic team player who can work cross-functionally and isn't hesitant to take risks or try new things.
Responsibilities
- Interact with and influence executives, and provide advice that reflects an understanding of their business and leadership/communication style.
- Collaborate with internal partners as needed across functions (PR, Policy, Legal, HR, Operations, etc.) and geographies.
- Build and deliver communications plans that integrate into the wider GBO and Google communications strategy. Take ownership of tactics and outcomes and measure their impact.
- Interface closely with the internal communications team of the broader Global Business and Operations Organization (GBO) to inform, inspire, and engage GBO employees globally with consistent messaging, stories of purpose, progress, and hope, reinforcing how the team and Google's innovation are enabling customer and partner success.
- Develop, write, and edit communications for executives, including emails and presentations, Frequently Asked Questions (FAQs), and presentations.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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