Customer Engineer, Google Cloud
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 1 year of experience with cloud native architecture and development methodologies in a customer-facing or support role.
- Experience delivering technical presentations.
- Experience with one or more programming languages.
Preferred qualifications:
- Experience developing programs/scripts in Python, Java, C++, SQL.
- Experience building or troubleshooting websites or web applications using web technologies (e.g., HTTP(S), JavaScript, APIs, TCP/IP, DNS).
- Experience in architecture and developing software for scalable, distributed systems.
- Experience in the technology industry or working in a specialist area of technology.
- Knowledge of public cloud platforms and technical concepts such as AI, Big Data, PaaS, SaaS, IaaS, and related industry topics.
- Ability to lead architecture discussions and influence key decision makers around deployment topologies, scaling, performance and sizing.
About the job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Help build creative solutions to challenging customer needs using Google Cloud. Improve product feature offerings by providing customer feedback to internal cross-functional teams including Product Management and Engineering.
- Solve customers' operational issues through problem-solving and technical troubleshooting, while working with internal teams to drive resolution. Help customers get answers to product questions.
- Organize and execute prototype workshops to prove out proposed architectures, develop best practices and document technical blockers for prioritization with engineering.
- Travel to customer sites, conferences, and other customer related events as required.
- Collaborate with customers to drive successful adoption and guide them through the entire innovation lifecycle, develop solution architectures and strategic roadmaps to achieve key milestones.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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