Customer Solutions Engineer, gTech Professional Services
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Minimum qualifications:
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 3 years of experience in working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
- 3 years of experience in coding with one or more programming languages (e.g., Java, C/C++, Python).
- Experience in troubleshooting technical issues for internal/external partners or customers.
Preferred qualifications:
- Master’s degree in Engineering, Computer Science, Business, or a related field.
- Experience in working with database technologies (e.g., SQL, NoSQL).
- Experience in business, business engineering, consulting, or a related field.
- Experience in online advertising industry.
- Excellent communication skills with the ability to present technical materials to audiences of any size and background.
- Excellent project management skills with attention to detail.
About the job
gTech’s Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities.gTech Professional Services is an entrepreneurial, customer-centric and team of solution-orientated trusted advisors who support customers globally. We aimed at solving business objectives and are rooted in technical aptitude, product expertise, industry knowledge and a thorough awareness of customer's needs.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Work with the business team to Identify, develop, and optimize the new business opportunities and develop warm client relationships by leveraging Google products and technologies.
- Develop solutions as the technical lead, and provide consulting services to partners; build relationships and be sensitive to client's needs.
- Propose, design, create and present prototypes, demos and proofs-of-concept to audiences, from engineers to marketing professionals.
- Provide quality customer experience by delivering technical value to their online, digital initiatives.
- Travel as required to meet with Partners/Clients in the region.
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