Engagement Manager, gTech Ads (English, Korean)
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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in a technical project management or a customer-facing role.
- Ability to communicate in English and Korean fluently in order to interact with local stakeholders.
Preferred qualifications:
- Ability to develop internal and external stakeholder networks - navigating Google and client side to build relationships necessary to deliver against strategic plans and projects.
- Ability to thrive in ambiguity, solve problems, and navigate across an organization and highly distributed team.
- Ability to manage technical projects, enabling multiple cross-functional teams to deliver against plans.
- Excellent communication skills with the ability to adapt a narrative to both technical and business audiences, including C-levels audiences.
- Excellent negotiation and influencing skills.
- Passion for resolving customer objectives within their existing constraints and for industry’s latest trends and innovations.
About the job
As an Engagement Manager, you will be key to creating positive experiences for Google’s Ads clients by being accountable for gTech service delivery and enabling Sales objectives. As the Engagement Manager, you will serve as a unified services partner who designs and orchestrates gTech services, and represents gTech Ads to sellers and client executives.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Understand how technology and media solutions can address their business challenges, architect services plans to accomplish goals, and deliver on technical and global projects.
- Discover customer needs by understanding clients’ annual and quarterly challenges/goals in collaboration with Sales.
- Design and finalize a joint services plan by aligning solutions and resources to client focus areas in collaboration with gTech Ads delivery resources, and unlock new opportunities for growth by scoping projects that connect across the entire suit of gTech Ads services.
- Orchestrate delivery of the services plan working with gTech Ads execution teams in region, Customer Support and Media Solutions, and collaborate with Customer Support to engage on high-visibility escalations when needed.
- Act as a primary point of accountability for gTech Ads go-to-market and execution by conducting regular debriefs on progress with clients and Sales.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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