Head of Agency, Google Customer Solutions
- linkCopy link
- emailEmail a friend
This role may also be located in our Playa Vista, CA campus.
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Francisco, CA, USA; Los Angeles, CA, USA.Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in advertising sales, sales enablement, or partnerships.
- Experience in building relationships with internal and external C-level stakeholders, particularly in an advertising or marketing context.
- Experience managing or coaching a sales, partnerships, or similar team with external-facing customers.
Preferred qualifications:
- MBA or Master's degree.
- Experience promoting or consulting on digital advertising solutions, including Google Ads, YouTube, or other performance and video advertising solutions.
- Experience with advertising agency business models, either as an agency professional or third-party partner.
About the job
As the Head of Agency, you will be responsible for empowering your team to strengthen long-term relationships with our key Premier Partner agencies. You will lead and manage Google's agency team to provide the highest level of service to these partners.
You'll work with your team to develop Google solutions that support agencies in driving business growth through existing customers. A key focus will be improving the agencies' go-to-market capabilities through education, agreements, and value-added programs.
This role requires you to work effectively with stakeholders and develop strategies focused on driving impact at scale. You must be an effective leader who embodies Google’s values, prioritizes team development, and fosters a culture of collaboration and ideation. You'll need a solid understanding of Google’s ecosystem and advertising solutions as you collaborate with cross-functional partners.
Businesses that partner with Google come in all shapes and sizes, and no single advertising solution works for all. Using your relationship-building skills, you will provide Google-caliber client service, research, and market analysis. You'll anticipate how decisions are made, persistently uncover the business needs of Google's key clients, and understand how our product offerings can grow their business. Working alongside them, you will set the direction and strategy for how their advertising can reach thousands of users.
Responsibilities
- Recruit, retain, and develop a team of Agency Managers. Mentor and help them engage with executive stakeholders at key agencies.
- Own and strengthen executive-level agency relationships through level navigation, engagement, joint planning, sponsorship, and opportunity creation.
- Build direction, focus, and accountability for sustained business planning and growth.
- Drive cross-functional collaboration across key Partner teams globally to solve business issues (e.g., marketing, technical support, strategy, product, finance, etc.).
- Define the future of business management and help develop the necessary infrastructure and processes. Initiate and run initiatives to further develop new and existing businesses.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.