Senior Publisher Experience Manager
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 13 years of experience in publisher sales/experience, content monetization, policy creation, program management, business strategy, or related fields.
- 5 years of experience in policy development, education, or training.
- 2 years of experience in people management, leading teams.
Preferred qualifications:
- Master's degree or PhD in a relevant field.
- Experience working closely with policy teams.
- Strong understanding of the digital advertising ecosystem.
- Ability to develop and deliver effective organizational strategy.
- Excellent critical thinking skills with ability to think at a systems level.
- Excellent teamwork, communication, and presentation skills, including senior leadership-level communication, and the ability to influence cross-functionally at various levels.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
As a Senior Publisher Experience Manager, you will lead a global team of senior policy specialists. You'll build trust in the digital advertising ecosystem and mitigate legal, reputational, and regulatory risk through the development of a robust end to end publisher experience strategy in partnership with key cross-functional leaders, enabling transparency and driving improvements throughout the user journey. As part of your team's proactive policy education strategy, you will oversee the development of engaging communication materials (e.g., one-pagers, infographics, videos, external articles, sales communications) and actively participate in both internal and external speaking engagements. You will partner with senior stakeholders across Google and mitigate escalations that pose a legal, regulatory, or reputational risk.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Responsibilities
- Develop and implement a comprehensive publisher experience enhancement strategy including a policy education strategy. Lead the global team to create and deliver policy training materials for internal and external stakeholders.
- Partner closely with Sales and Product leadership to support safer business growth.
- Stay up-to-date on the latest policy developments. Engage with senior internal and external stakeholders to identify and address policy concerns.
- Mitigate escalations that pose a legal, regulatory, or reputational risk and collaborate with cross-functional teams to improve the end to end user journey.
- Drive data excellence within the team with well defined success metrics.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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