Practitioner Success Lead, Search
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in a technical project management or a customer-facing role.
Preferred qualifications:
- Experience in managing multi-stakeholder engagements.
- Experience in business development or consulting and ability to identify and prioritize business opportunities.
- Experience in managing cross-functional and cross-regional partnerships, along with excellent problem-solving skills.
- Knowledge of Google Ads and of advertising solutions and the media landscape, both online and offline.
- Ability to engage with and influence executive leadership with excellent communication skills.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Drive activation of Online Sales, Offline Sales, and Lead Generation Marketing Objectives.
- Partner with gTech customer support team mainly Googlers and vendors to enable customer support activities like training, standard operating procedures creation, hotspot analysis.
- Develop verticalized narratives - Work with cross-functional stakeholders across google to customize strategy and messaging for key Travel, Local verticals
- Create and maintain servicing plans for Travel, Local advertisers considering all key stakeholders and partner workforce. Work on continuous improvement of services strategy to adopt any changes in the products and metrics.
- Develop a gTech Ads services strategy in partnership with leadership and gCare strategy, operations (gSO) team to assist in achieving regional goals including Business Forecasting Metrics (BFMs). Help in prioritization and designing the right goals and metrics analyzing the existing headroom.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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