Customer Engineer, User Protection Services, Google Cloud (English, Portuguese)
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Please submit your resume in English - we can only consider applications submitted in this language.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience with cloud native architecture and cybersecurity in a customer-facing or support role.
- Experience with Cloud Identity and Access Management, network security, data security, regulatory compliance frameworks, or creating security architectures.
- Ability to communicate in English and Portuguese fluently in order to present to technical stakeholders and executive leaders.
Preferred qualifications:
- Advanced degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience.
- Experience in implementing enterprise security solutions such as threat detection and hunting, malware intelligence, cloud security posture management, or identity and access management systems.
- Experience in working with startup ecosystem.
- Knowledge of broad product and solution of market trends in the cybersecurity industry (e.g., ransomware, attack frameworks, zero trust, etc.).
- Ability to communicate in Spanish fluently to support client relationship management in this region and communicate with internal stakeholders.
About the job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
In this role, you will help us grow cybersecurity business by building and expanding relationships with new and existing customers. You will be a trusted advisor to customers and an advocate for our security solutions, providing support to C-Level, Security Leaders, Cloud Security Architects, and Security Analysts using both technical and business skill sets to lead projects forward. You will accompany customers in discovering the technology or solution and consult around the best way to secure and ensure compliance. You will optimize for results when in production, leading with empathy, while identifying ways to multiply the impact of the team as a whole.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
- Contribute to programs in areas of security, privacy, and compliance with internal teams (e.g., Marketing, Product, Legal, and Policy). Motivate enablement internally to create customer best practices.
- Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.
- Maintain technical knowledge and work with Google Cloud Security products to demonstrate and validate solution benefits in customer and partner environments. Maintain technical intelligence.
- Support Google Cloud Security opportunities and relationships by being responsible for technical aspects of solutions, including delivering compelling technical presentations, product and solution briefings, proofs-of-concepts, and demos to customers, partners, and Google Cloud Platform stakeholders.
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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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