Global Product Lead, Support Tools, Artificial Intelligence
- linkCopy link
- emailEmail a friend
This role may also be located in our Playa Vista, CA campus.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 10 years of experience in a technical project management or a customer-facing role.
Preferred qualifications:
- Experience working with both technical and business stakeholders and users.
- Knowledge of global customer service operations, support platforms, the online advertising industry, and Google Ads.
- Ability to influence others, fostering and maintaining key relationships over time.
- Ability to adapt quickly and work in a fluid environment.
- Passion for improving customer experience.
- Excellent communication, presentation, problem-solving, and negotiation skills.
About the job
The Go-to-Market (GTM) Operations is a global team that serves as the strategy, operations, and product commercialization partner to GBO. The team ensures Google's complex and ever-evolving Ads business delivers growth and operates effectively. GTM’s Global Business Applied AI team focuses on building business tools to ensure workflows are technology-first, leveraging the best of AI across Sales and Services. Team members are investigative and tactical change agents who have a pragmatic sense of how to get things done.
As a Global Product Lead, you will shape the tactical direction and drive successful outcomes for complex projects or portfolios. You will operate separately in cross-functional environments, partnering closely with gTech's Support, Professional Services, Product Management, and Engineering teams.
You will simplify Ads products and build the productivity tool ecosystem for gTech Ads users. You will elevate the customer experience, advocating for product improvements and features, backed by data. Your work will empower gTech teams to deliver exceptional customer support.
You will build and nurture essential relationships across gTech, Sales, Finance, PM, Engineering, and UX. Directly collaborating with PM, Engineering, UX, and Ads Services, you will plan and execute roadmaps, set goals, coordinate resources, and provide leadership with minimal senior direction. The cross-functional nature of this position demands strong relationship-building to deliver transformational tooling.
The US base salary range for this full-time position is $168,000-$249,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Own outcomes for multiple internal projects by planning and executing the project roadmap, establishing goals, coordinating resources, and providing leadership in line with long-term functional objectives.
- Develop solutions for significant and unique problems that are ambiguous or lack clear precedent, employing pattern and systems-thinking in solution development.
- Influence stakeholders at the manager level to align on outcomes in Google's best interest, arbitrating in cases of disagreement and driving change management initiatives across teams.
- Act as the product lead for the business tools ecosystem, lead product strategy, articulate prioritized business needs to influence the technical roadmap, and oversee the integration of cross-functional project timelines.
- Serve as a domain expert, utilizing broad and deep knowledge to translate business needs into solutions and developing colleagues capabilities through mentorship.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.