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Learning Design Manager I, Trust and Safety

GoogleAustin, TX, USA; Seattle, WA, USA
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Seattle, WA, USA.

Minimum qualifications:

  • Master's degree in education, related field, or equivalent practical experience.
  • 6 years of experience as a curriculum manager, instructional designer, technical writer, or in a related learning and enablement field.
  • Experience designing and developing learning and enablement assets (e.g., course content, job aids, assessments, documentation, etc.).
  • Experience in people management.

Preferred qualifications:

  • Experience in overseeing large scale learning and knowledge operations.
  • Experience managing content development lifecycles.
  • Experience in leading a team.
  • Understanding of instructional design principles and best practices.
  • Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.

About the job

We believe you should never stop learning, no matter how long you have been out of school. With hundreds of courses to choose from, this team fosters a learning environment throughout the company. Partnering with business leaders to develop tailored programs that set our Googlers up to succeed in their roles, the team creates development opportunities that allow for Googlers to take control of their careers. As a member of the People Development team, you are always thinking about how we can create a workplace that allows for our Googlers to grow personally and professionally. You leverage technology to create innovative learning labs that connect Googlers to new ways of learning, and have a passion for helping Googlers unlock their fullest potential.

As a manager, you support team members to exercise independent thinking and make rapid progress towards goals. Working closely with your team to deliver results, you remove roadblocks and ensure that projects and tasks are appropriately resourced.

The Trust and Safety Solutions Learning and Enablement team's mission is to enable high-quality enforcement with a reliable, accessible knowledge ecosystem built on collaboration, expertise, and a focus on the learner. We partner with teams in Trust and Safety to scope, build, evaluate, and maintain knowledge used to enable content moderators, analysts, and product and engineering teams to understand how to deliver trusted and safe experiences to all of Google's users.

In this role, you will lead a team of Curriculum Managers and the enablement strategy for Trust and Safety review operations across multiple Google product areas.
The US base salary range for this full-time position is $165,000-$245,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

  • Collaborate with the Trust and Safety Enforcement, Policy, and Service Delivery Operations teams to enable our knowledge ecosystem for multiple Google product areas.
  • Develop and drive learning strategies that meet stakeholder needs and scale across the team.
  • Develop a team of Learning and Enablement professionals.
  • Manage and communicate to a multi-dimensional network of stakeholders at all levels. Craft and present compelling impact narratives supporting learning and knowledge in an operational environment.
  • Drive the design, development and implementation of new hire training programs to shorten ramp time, and improve quality.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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