Global Vendor Operations Lead, GCP Support
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Please submit your resume in English - we can only consider applications submitted in this language.
Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in a technical project management or a customer-facing role.
- 8 years of relevant work experience in vendor strategy and operations, either in vendor management (e.g., client-side) or vendor delivery (e.g., supplier-side).
Preferred qualifications:
- Experience in executing operational initiatives within a global team.
- Experience in technologies, such as leveraging GenAI tools in your day-to-day, to enhance the quality, effectiveness and creativity of your deliverables.
- Excellent communication and problem-solving skills.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
Our mission is to empower Google Cloud Support to scale effectively and flexibly by strategically developing and managing a global ecosystem of high-performing vendor partners. We achieve this through evaluation, partnerships, performance management, and collaboration with a wide range of stakeholders to meet evolving business needs.
Responsibilities
- Oversee a vendor network across different sites or products, ensuring the compliant execution of regulated workflows.
- Own and manage the relationships with the vendor service providers; own service delivery performance, partnering closely with suppliers and internal Google Cloud teams.
- Lead regular business reviews, ensuring sites or products are meeting/exceeding goals.
- Identify operational gaps using a data-driven approach and develop solutions to address these in collaboration with vendor sites and business stakeholders.
- Understand end-to-end processes impacting the operation (e.g., contracting, finances, capacity, workflows, etc.) and support the relevant stakeholders driving these efforts.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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