Customer Engineer, Application Modernization, Google Cloud
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience with cloud native architecture and development methodologies, including modernizing legacy applications and application performance profiling and tuning, in a customer-facing or support role.
- Experience with architectural design patterns, platform engineering (e.g. Infrastructure-as-Code, automation, image management or repository management), virtualization deployments, container deployments, application security, or networking.
Preferred qualifications:
- 3 years of experience with Kubernetes.
- Experience prospecting, and building and maintaining customer relationships from scratch, with excitement for building Greenfield territories in Enterprise accounts.
- Experience with developing scalable architectures using API management, microservice frameworks, and PaaS.
- Experience in, or supporting, e-commerces or fintechs.
- Experience with one or more programming languages.
- Experience with the software development lifecycle.
About the job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
As a Customer Engineer, you will partner with technical Sales teams as an enterprise hybrid cloud subject matter expert to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
- Share in-depth enterprise infrastructure and cloud modernization expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
- Guide customers through assessments of their existing legacy application environment(s), provide recommendations on a prioritization roadmap for application modernization, and identify opportunities for migration to hybrid-cloud computing models.
- Structure and execute prototyping workshops to prove out proposed architectures, developing best practices, and documenting blocking requirements for prioritization with engineering.
- Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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