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Customer Solutions Consultant, Google Workspace, Google Cloud

GoogleJakarta, Indonesia

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 4 years of experience with cloud native architecture in a customer-facing or support role.
  • Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Preferred qualifications:

  • Experience in working as a technical business engineer in a cloud computing environment or in a customer or partner-facing role.
  • Experience in cloud ecosystems on enterprise productivity and with related solutions (e.g., Messaging, Productivity applications, Identity Management, Endpoint Management).
  • Knowledge of productivity technologies and their integration with Artificial Intelligence (AI), Internet of Things (IOT), and Audio/Video systems to provide next-generation user experiences.
  • Ability to present Google Workspace value to executive audiences and technology stakeholders in partner and customer organizations.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will partner with the business team as a Google Workspace subject matter expert to differentiate our productivity and collaboration solutions to our customers. You will help prospective and existing customers understand the power of Google Workspace, Gemini for Google Workspace, explaining technical features and problem-solving any roadblocks. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and present practical and useful solutions on Google Workspace. You will have excellent technical, communication and organizational skills, and previous experience in cloud platform. You will partner with internal engineering stakeholders to improve products and build solutions, optimizing for results when in production and identifying ways to multiply your impact and the impact of the team as a whole.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Work on identifying and qualifying business opportunities, customer technical objections and developing strategy to resolve technical blockers.
  • Share Google Workspace expertise to support the technical relationship with Google’s customers and partners, including product and solution briefings, proof-of-concept work, and the coordination and prioritization of solutions impacting customer adoption of Google Workspace.
  • Work with customers and partners to demonstrate and prototype Google Cloud product integrations in customer/partner environments and take responsibility for the technical aspect of Request for Proposals (RFPs).
  • Recommend integration strategies, enterprise architectures, platforms and application infrastructure needed to implement a complete solution on Google Workspace.
  • Educate partners on the power of Google Workspace and enable them to drive technical innovation for our customers. Help partners develop technology for Google Workspace solutions they take to market.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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