Customer Engineer, Networking Specialist, Google Cloud (Chinese, English)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience with cloud native architecture in a customer-facing or support role.
- Experience in network engineering and networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF).
- Experience with network security technologies (firewalls, VPN, intrusion detection/prevention systems).
- Ability to communicate in English and Chinese fluently as this is a Customer-facing technical role to support the Greater China business.
Preferred qualifications:
- 10 years of experience in network engineering and networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF). Experience with cloud networking such as Google Cloud Platform (GCP).
- Experience in designing and implementing complex network infrastructure for distributed systems, while migrating application to the cloud.
- Experience implementing Infrastructure-as-Code (IaC) or DevOps methodologies for managing and deploying IT infrastructure.
- Experience in troubleshooting performance and connectivity issues, as well as network security principles, protocols.
- Excellent troubleshooting and problem-solving skills.
- Excellent communication skills.
About the job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
In this role, you will partner with Technical Sales teams as a networking subject matter expert to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners in understanding the power of Google Cloud and develop creative cloud solutions and architectures to solve their business issues, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks. You will use your expertise and presentation skills to engage with customers in understanding their business and technical requirements, and present practical and useful solutions on Google Cloud. You will be working with networking protocols and design load balancing, content delivery networks (CDN), hybrid-cloud and domain name system (DNS) architectures.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Work with the team to identify and qualify business opportunities, understanding customer technical objections, and develop the strategy to resolve technical blockers.
- Share storage and database expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
- Work with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
- Utilize integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
- Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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