Policy Specialist, Global Policy Standards, Trust and Safety
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Minimum qualifications:
- Bachelor's degree in a technology related field, or equivalent practical experience.
- 7 years of experience with policy analysis, development maintenance and enforcement.
Preferred qualifications:
- Experience with policy enforcement operations, policy development, and policy maintenance.
- Ability to operate in a fluid, constantly evolving team environment and to influence/communicate cross-functionally across all levels of management.
- Ability to grow in an ambiguous environment.
- Excellent written and verbal communication skills.
About the job
Google's brand is only as strong as our users' trust--and their steadfast belief that our guiding principles are what's best for them. Our Trust and Safety team has the critical responsibility of protecting Google's users by ensuring online safety by fighting web abuse and fraud across Google products. On this team, you're a big-picture thinker and strategic leader. You understand the user's point of view and are passionate about using your combined technical, sales and customer service acumen to protect our users. You work globally and cross-functionally with Google developers and Product Managers to navigate challenging online safety situations and handle abuse and fraud cases at Google speed (read: fast!). Help us prove quality on the Internet trumps all.
As a Trust and Safety Strategist, you are responsible for protecting the integrity of some of Google's key products, including Google Search, Google Maps, Google Ads, AdSense, Google Checkout and Google Product Search. You investigate financial fraud, account-related abuse, questionable business practices, violations of Google's policies, and general misuse of our products. You are introduced to dynamic analytical techniques and you leverage custom-built technology to have a direct impact on improving the experience of millions of Google users. You subscribe to a "user-first" philosophy and are interested in improving Google's user experience and product integrity. You are comfortable navigating ambiguity and thrive in a fast-paced environment. You harness your analytical and technical skills to drive tool development and process improvements.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Responsibilities
- Develop and support implementation, and analyze the effectiveness of Policy informed by research by acting as a thought partner with various product and policy areas focused on Generative AI.
- Collaborate with a wide-range of stakeholders including engineers, product and sales managers, public policy, and attorneys, to reach consensus on various policy issues.
- Build knowledge in assigned product and policy areas.
- Resolve high-profile policy issues and escalations from users, the media, government, and internal stakeholders.
- Influence Product design to build user trust and minimize harm consistent with Google’s core principles and values.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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