Manager, Escalations Program, Scaled Abuse and Analytics
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in data analytics, Trust and Safety, policy, cyber-security, business strategy, or related fields.
- 1 year of experience in people management, leading a team.
Preferred qualifications:
- Experience applying policy to online content, while making accurate decisions regarding appropriate and violative content.
- Experience in content policy, anti-abuse, and reviewing online content.
- Experience with SQL and data analysis, as well as in managing and engaging with multiple stakeholders.
- Experience working with international issues across multiple geographies, including freedom of expression, child safety, or online controversial content.
- Ability to communicate in two or more Indic languages (e.g., Hindi, Bengali, etc.) fluently.
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
About the job
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
The Scaled Abuse Escalations team oversees and manages escalations in parallel with the Rapid Response team. As a manager on the team, you will be responsible for ensuring that adversarial abuse policies are enforced, including from the point of identification of possible violation, to coordination with cross-functional executives, to removal and appeals. You will work with cross-functional teams to provide YouTube's response to emerging escalations and events. You will review graphic, controversial, and sometimes offensive video content in line with YouTube's Community Guidelines. In this role, you will work on-call at weekends and holidays on a rotational basis.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Manage escalation teams, work with partner teams to prioritize escalations and make resource allocation decisions.
- Develop knowledge of Scaled Abuse policies to ensure holistic reviews of escalations and provide leadership oversight on sensitive escalations.
- Liaise with policy enforcement, policy development, product, and engineering teams to craft and implement process solutions to emerging threats, and prepare presentations and communicate initiatives to senior management.
- Serve as Incident Response Manager for high-priority escalations and events from intake to execution to closure.
- Review graphic, controversial, and offensive video content in line with YouTube's community guidelines and business generation policies, with a particular focus on adversarial abuse, and participate in On-Call rotation schedule to manage high priority escalations.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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