Policy Specialist, Trust and Safety
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or a related field.
Preferred qualifications:
- Master's degree.
- Experience in Trust and Safety, policy implementation, and escalation management.
- Experience working with cross-functional stakeholders such as engineering and product management.
- Experience using data and technology to solve business problems.
- Ability to exercise sound judgment in a crisis.
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing and fast environment.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
Responsibilities
- Develop, implement, and enforce scalable Google ads and shopping policies across multiple geographies. Innovate tools, systems and processes for implementing policies to maximize efficiency and optimize resources.
- Collaborate with policy, product and engineering teams to influence product and format policy decisions, in order to improve the user experience for policy-related issues at scale.
- Manage and resolve escalations from internal and external stakeholders. Identify escalation trends and provide feedback to strengthen formats, systems, policies, and processes.
- Identify gaps or conflicts in the existing policy framework, develop scalable solutions, and work to obtain consensus across the organization. Grow awareness and appreciation of advertising policy issues across the company, particularly among regional stakeholders.
- Work with sensitive content or be exposed to graphic, controversial, or upsetting topics or content.
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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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