Customer Engineer Manager, SMB, Google Cloud (English)
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Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.
Please submit your resume in English - we can only consider applications submitted in this language.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience with cloud platforms, Artificial Intelligence (AI), business applications, infrastructure, integration, security, analytics, collaboration or geospatial solutions.
- 2 years of experience leading and managing a team of Pre-Sales Engineers.
- Experience engaging with, and presenting to, technical stakeholders and executive leaders.
- Ability to communicate in English and Spanish fluently to engage with local stakeholders.
Preferred qualifications:
- Experience with one technical area (e.g., networking, security, databases, AI/ML, IoT, etc.).
- Understanding of cloud architecture and deep knowledge of one cloud provider.
- Understanding of common systems management concepts such as image management, patching, automated deployment, etc.
- Proficient in one programming language.
About the job
Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. As a Customer Engineer Manager, you listen and deliver what is most helpful for the customer. You will assist fellow sales Googlers by problem-solving key technical issues for our customers. You will liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Build product and/or partner specific, go-to-market solutions to reduce business cycles and drive partner business as measured through pipeline and business growth.
- Own the technical relationship with customers and partners, empowering them to drive via a successful demo, support sellers and partners to drive toward customer acceptance of the technical proposal, leading to an agreement, and work with partners during the migration phase to assure they have all the tools necessary.
- Build trusted advisory relationships and make recommendations on integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution providing best practice advice to customers.
- Set clear expectations with individuals based on their level and role and aligned to the broader organization's goals, and meet regularly with individuals to discuss performance and development, and provide feedback and coaching.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.