Sales Manager, Google Customer Solutions (English, Italian)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of sales experience in the technology, advertising, or internet space.
- Experience partnering with SMB clients in the digital ads market.
- Ability to communicate in English and Italian fluently to support client relationship management in this region.
Preferred qualifications:
- Experience with managing and inspiring high performing sales teams against quotas, and in brand performance at scale.
- Knowledge of the Italian ecosystem and experience working with clients on the Italian market.
- Ability to own sales team operations, including portfolio management, team building, KPI measurement, execution.
- Ability to model and coach behaviors including C-level engagement, effective questioning, objection handling.
- Ability to influence executive stakeholders, including passion for consultative solutions sales with a drive to innovate.
- Independent with the ability to work in a changing environment, proactive, can-do attitude, follow-through, resourcefulness, attention to detail, excellent communication, analytical and problem-solving skills.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
When our advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Lead the management, operations, training, coaching, and support of a team of GCS SBS Engage Account Strategists.
- Manage, inspire, and motivate a team of client-facing and high-performing Googlers, supporting career development and growth.
- Deliver business growth, engagement, and ensure high client satisfaction. Meet or exceed goals associated with these objectives, including OKRs and relevant product adoption goals.
- Be able to strengthen client relations through key C-level meetings, reviews, and speaking engagements.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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