Careers
Careers

job details

Back to jobs search

Jobs search results

3,424 jobs matched
Showing 1021 to 1040 of 3424 rows
Back to jobs search

Vendor Performance Manager, SMB Growth, Google Customer Solutions

GoogleTaguig, Metro Manila, Philippines
If you are a foreign national finalist for a role in the Philippines and require a work permit, please be aware that Philippine labor law mandates the publication of your name and nationality in a national newspaper and the designated local government portal, as part of the immigration compliance process. This is a required step for completing your job application for this role, obtaining your work permit and employment in the country.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in sales operations, management consulting, business operations, or other strategy and operations roles.
  • 5 years of experience working with executive stakeholders and developing business strategies or managing cross-functional initiatives.

Preferred qualifications:

  • Experience in sales operations management and data analysis.
  • Experience with change management and stakeholder management.
  • Excellent communication and influencing skills.

About the job

When our millions of advertisers and publishers are happy, so are we! Within the Google Customer Solutions (GCS) organization, our mall and Medium Businesses (SMB) Growth team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google who work with vendor partners to help clients and agencies meet their business objectives - wherever they are in their journey to digital maturity. Our teams of strategists, analysts, advisers and support specialists collaborate closely to identify and create solutions that solve core business and marketing objectives across all types of customer organizations.

As a Vendor Performance Manager (VPM), you will play a critical role on the frontlines of GCS vendor sales management. You will be the principal stakeholder for your vendor management team, influencing and holding them accountable to deliver excellent sales performance and quality while enabling site-program success with targeted support. You will be responsible for analyzing vendor performance and presenting key insights to Google sales leadership, supporting initiatives to improve GCS vendor operations, and sharing best practices with vendor management and Google teams across global markets and lines of business.

Responsibilities

  • Develop quarterly strategies and monitor weekly metrics to drive results. Conduct performance diagnoses and business reviews, sharing market insights and best practices with Google leadership.
  • Ensure service quality by auditing calls and conducting calibration sessions. Utilize data-driven feedback to hold vendor management accountable for Service Level Agreement (SLA)/Key Performance Indicator (KPI) compliance and targeted improvements.
  • Build trusted partnerships with vendor leadership to communicate rigorous performance expectations while providing the necessary support, guidance, and best practices.
  • Serve as the primary point of contact for operational initiatives. Support product/tool adoption, manage process escalations, and ensure compliance with Google policies and incentive updates.
  • Identify and execute collaborative opportunities across GCS teams to streamline customer outreach and facilitate seamless account graduations.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google apps
Main menu