Digital Marketing Strategist, gTech Ads (English, Korean)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.
- 1 year of experience working in customer relationship development, account management, media consulting, or a similar role.
- Ability to communicate in English and Korean fluently to interact in this customer-facing role.
Preferred qualifications:
- Experience managing projects focused on Insights, Analytics, Client Management, or Consulting across cross-functional stakeholders.
- Experience implementing and managing digital advertising campaigns, as well as managing transformative solutions with clients.
- Experience in cross-functional and stakeholder project management, with ability of driving business outcomes and customer solutions through collaboration.
- Ability to think critically, to understand client needs.
- Passion to create and share best practices to encourage learning by sharing culture.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
The Customer Success Acceleration (CSA) team, is part of the gTech Ads GCS team within gTech. We work in close collaboration with the Google Customer Solutions (GCS) team globally, specifically the Mid-Market Segment (MMS) Seller teams based out APAC, Americas and EMEA, helping define marketing strategy for advertisers and providing insights and support to help drive customer success.
To learn more about gTech, check out our video.
Responsibilities
- Drive results across Markets, Customers and Stakeholders through multi-dimensional problem solving and cross-functional collaboration, delivering an excellent experience to Google's clients.
- Drive decision-making and thought-leadership with Sales in enabling business/performance growth through interventions, and also ensure the client portfolio sustains effective business growth.
- Develop Advanced frameworks and customer solution and help activate these with the customers, find opportunities to leverage these across businesses and markets.
- Be the subject-matter-expert in the region/business model, architect multi-quarter projects by suggesting new proposals and lead project planning, project groups and execution.
- Support the Management team in advocating Culture for the CSA team, providing Coaching or Mentorship to the team, and act as a trusted advisor with key stakeholders in driving Business Discipline activities like Workflow, Pipeline, Vendor Utilization, Product activation, and People Pillars.
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