Digital Marketing Strategist, Google Customer Solutions (English, Portuguese)
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Please submit your resume in English - we can only consider applications submitted in this language.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns, and providing client solutions.
- 4 years of experience in a client-facing role working with partners across multiple levels.
- Ability to communicate in English and Portuguese fluently to engage with local stakeholders.
Preferred qualifications:
- Experience optimizing and troubleshooting products or services.
- Experience delivering insights from multiple data sources through executive communications and presentations.
- Familiarity with offline media, Brand Lift, marketing measurement and attribution techniques (e.g., offline measurement, marketing mix modeling (MMM), Multi-Touch Attribution (MTA), attribution) and Google advertising products (e.g., Google Ads, Google Analytics, Google Marketing Platform, etc.).
- Knowledge of Google’s advertising solutions or similar digital advertising campaigns and platforms to proactively identify and recommend creative ways to improve on solutions to advertisers.
- Ability to work with cross-functional teams.
- Excellent written/verbal communication skills.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.The Customer Success Acceleration (CSA) team, is part of the gTech Ads GCS team within gTech. We work in close collaboration with the GCS team globally, specifically the Mid-Market Segment (MMS) Seller teams based out Americas, EMEA and APAC, helping define marketing strategy for advertisers and providing critical insights and support to help drive customer success.
Our primary objective is to drive Customer Success through strategic partnerships across MMS at scale, utilizing our team’s diverse in-depth cross-product expertise and customized client solutioning, helping advertisers achieve their customer/marketing objectives.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
Responsibilities
- Build in-depth knowledge about digital marketing/advertising, Google products, performer, offerings, and Industry vertical and stay current in the advertising environment and engaged landscape through required training and other resources.
- Create growth plans for large advertisers through collaboration with industry managers from in-market cross-functional teams with minimal guidance.
- Create and support multi-product solution promotions and collaborate with in-market sales teams to create a growth strategy for potential advertisers with minimal guidance.
- Draw interpretable insights from deep dives and data analysis, provide data-driven strategic and tactical recommendations to customers, partner teams, and leadership based on analysis to influence and drive change across teams.
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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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