Service Delivery Manager, Go-To-Market (English)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in program or project management in an enterprise, cloud, or technology environment.
- Experience working with executive-level clients or stakeholders.
- Ability to communicate in English fluently to support client management in this region.
Preferred qualifications:
- Experience in process improvement or Lean Six Sigma.
- Experience in the business technology market as a program manager in SaaS, cloud computing, or emerging technologies.
- Experience with cross-functional engineering, sales, and marketing teams in cloud computing or related fields.
- Experience managing expectations, needs, and priorities of executive internal stakeholders based on the overall goal and program success.
- Knowledge of Google Cloud products and services.
- Ability to think strategically and align team Key Performance Indicators (KPIs) with overarching business goals.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As the Service Delivery Manager, you will manage a local vendor team to provide essential support for all Google Cloud India activities. This includes creating compelling proposals and presentations, responding to Request for Informations (RFIs) and Request for Proposals (RFPs), building UI/UX for AI demos and applications for unique customer opportunities.
You will understand the strategic direction of the India Cloud Go-To-Market (GTM) team, and be responsible for building strong relationships with GTM teams. You will stay informed on their needs and the status of critical projects, enabling you to guide the vendor team with strategic suggestions. Your ultimate goal is to ensure the Pitch and Proposal Hub functions as a highly effective tool that significantly boosts the productivity and impact of its users.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Engage with key stakeholders across Google Cloud India's Go-To-Market (GTM) teams to align service delivery priorities with business strategy and advocate the hub's value proposition.
- Take end-to-end ownership of the vendor team's operations, ensuring all service requests are delivered on time and meet the highest quality standards.
- Drive continuous improvement initiatives by analyzing operational performance data, implementing productivity enhancements, and advising on strategic team upskilling.
- Guarantee the timely and successful delivery of high-quality sales proposals, presentations, RFI/RFP responses, and UI/UX for AI-driven demonstrations.
- Own the tracking and measurement of the Hub’s business impact, including its contribution to GTM productivity, and proactively manage Service Level Agreements (SLAs) to ensure consistent value delivery.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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