Director, Chief of Staff, Customer Experience
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor’s degree in Business, Communications, or a related field or equivalent practical experience.
- 15 years of experience working in organizations spanning across enterprise tech, product, sales, and program management and operations.
- 15 years of experience managing projects in enterprise tech organizations.
Preferred qualifications:
- Understanding of the complex relationship between the organization and its environment, ability to identify connections, adopt different perspectives, and quickly respond to changing circumstances in a strategic way.
- Ability to collaborate effectively across organizational boundaries, build relationships, and import and export talent and ideas to achieve a broader organizational goal.
- Ability to work with changing specifications or standards, and to create the conditions in which the team feels comfortable and capable of working through in response to ambiguity.
- Strong analytical, problem-solving, negotiation and organizational skills.
- Outstanding communication skills that drive executional impact at scale.
About the job
As the Director, Chief of Staff, Customer Experience, you will be a critical thought, strategy, and execution partner for the President of Customer Experience and the leadership team, responsible for developing and executing on strategic and operational initiatives across the organization. You will be responsible for leading the business cadence (planning and business reviews), analyzing key strategic business priorities and decisions, and driving operational excellence.
This role will have both strategic and operational components, and will require flexing across both types of work streams including rhythm of the business, partnering across various functions including Regional Sales, Solutions, Product, Engineering and across Alphabet, as well as managing and communicating through change. You will lead and contribute to the growth, development, and overall health of the organization, and contribute directly at times to execute.
In this role, you will partner with executive leadership in Customer Experience, their direct reports, and cross-functional partners to set, communicate, and operationalize strategy and decision-making with the broader organization. You will also work closely with key cross-functional partners to align strategies and business decisions. You will build strong partnerships across functions, and inspire trust by demonstrating excellent judgment and integrity, while also being willing to help execute when needed.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $253,000-$356,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Surface key issues for leadership and optimize the President's engagement with customers, partners, and stakeholders across regions.
- Act as an honest broker and confidant, providing unbiased insights. Develop and execute a communication plan, aligning senior management's messaging and ensuring strategic priorities are clear.
- Support the President in establishing a robust business rhythm (RoB), driving business reviews, strategic planning, budget management, and organizational communications. Lead initiatives for growth, development, and training, while identifying efficiency opportunities.
- Lead a small, high-performing team to execute in a dynamic environment.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.