Google Experience Operations Manager
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in HR, operations, process improvement, or relevant field.
Preferred qualifications:
- Experience in Human Resources.
- Experience coaching and motivating team members to deliver execution excellence and strong operational efficiency.
- Experience managing HR suppliers' performance.
- Experience or understanding of designing and implementing HR processes including tools and systems.
- Ability to analyze performance based on data and metrics, with a strong operations mindset.
- Effective problem-solving skills and ability to work collaboratively to find solutions.
About the job
The Google People Services, Operations function is the services and program management group within People Operations that makes HR stuff easy and intuitive for Googlers. Our global team optimizes people processes, from problem definition to execution. We partner with teams across People Operations and in engineering to bring innovation and technology to the way we attract, retain and grow Googlers worldwide. We focus on providing an amazing experience to past, present and future Googlers, and work in Google’s fast-paced environment to deliver 100+ operational services, manage the contingent workforce and implement HR programs across 70+ countries. Regardless of location or level of experience, members of the Operations team have the opportunity to create, develop and implement some of the most complex global operations around the world.
Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You’ll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.
Responsibilities
- Lead, motivate, and coach a team of high-performing GXO Specialists, managing operations across some of Google's highest priority HR service areas in the APAC region.
- Own a regional service vertical (contributing to global) or multiple regional verticals driving service delivery, service planning, ensure SLAs are met. Be accountable for delivery in APAC.
- Serve as senior escalation POC for service vertical at regional level. Help to administer ownership across multiple teams and serve as a point of contact if significant escalation occurs.
- Own monthly and quarterly service line business reviews, providing comprehensive summary of employees and vendor metrics, resourcing gaps, and improvements.
- Manage teams resourcing across service verticals to assess teams needs against incoming demand.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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