Principal Strategist, Trust and Safety Monetization Education
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in program management, business strategy, partner operations, or a related field, with a focus on digital content monetization policies.
- Experience in designing and driving educational, instructional, or training programs including multimedia instructional content.
Preferred qualifications:
- Produced high-quality educational assets across various media formats, with experience working with digital Content Management Systems (CMS) and scaled learning platforms.
- Familiarity with the digital advertising landscape, programmatic monetization, digital publishing, and trust-based platform policies.
- Exceptional writing and presentation skills, and the ability to translate complex technical, legal, or policy jargon into clear and accessible narratives.
- Strong organizational skills with a proven track record of managing high-stakes, matrixed, and cross-functional projects.
- Skilled in leveraging data analytics and user behavior dashboards to derive strategic insights and evaluate program performance, with excellent problem-solving skills, critical thinking and attention to detail.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
We support our monetization partners at the intersection of platform safety and business growth. As part of Trust and Safety Monetization (TSM), we act as the operational bridge to the Global Business Organization (GBO). We ensure our partners have the clarity and support to focus on scaling their business while we maintain a safe, low-friction environment across the monetization network.
Responsibilities
- Develop, deliver, and facilitate global educational programs, onboarding modules, and interactive workshops to deepen ecosystem mastery of platform mechanics and policy standards internally and externally.
- Partner with cross-functional stakeholders to audit partner touchpoints, identify systemic misunderstandings, and transform high-friction topics into user-friendly documentation and intuitive, actionable guidance.
- Oversee and maintain centralized learning repositories, help centers, and multimedia assets to ensure content remains accurate, current, and aligned with evolving platform updates.
- Establish key performance indicators (KPIs) to measure effectiveness of educational outreach. Track performance metrics and identify pain points and iteratively scale training efficacy. Synthesize data into executive-level briefings to track progress.
- Architect and execute targeted internal and external communication campaigns to boost the visibility, adoption, and scaling of educational tools across the publisher landscape.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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