Technical Solutions Developer I, Infrastructure, Apigee, Google Cloud
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Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Boulder, CO, USA.
Minimum qualifications:
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 5 years of experience troubleshooting and advocating for customers needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
- 2 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
- Experience with web technologies (HTTP, DNS, TCP, TLS).
- Experience with networking (TCP/IP, Routing, VPNs, Peering, Load Balancing, etc.).
- Experience as a Linux/Unix systems administrator.
Preferred qualifications:
- 2 years of experience with two or more of the following: Web Technology, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes.
- 2 years of experience in technical consulting in supporting large enterprise customers with high service-level objective and service-level agreement requirements.
- Experience with cloud computing (i.e., certifications, internships, coursework, etc.).
- Experience with containers (Kubernetes, Docker), system virtualization, on-premise or hybrid cloud computing, cloud monitoring and logging or local and cloud storage.
- Experience with computer networking, using techniques such as packet capture/packet analysis, load testing and traffic path analysis to troubleshoot network latency, packet loss.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Technical Solutions Developer, you own our large and important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud.
In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.
Responsibilities
- Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
- Act as a consultant and subject matter expert for internal stakeholders in developing, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Understand customer issues and advocate for their needs with cross-functional teams including product and developing teams to find ways to improve the product, and drive high-quality production.
- Work as part of a team of Developers/Consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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