Customer Solutions Engineer, Databases and Storage, Google Cloud
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This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.
Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.
Minimum qualifications:
- Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
- 3 years of experience in troubleshooting and advocating for customer's needs, managing technical issues, or software development.
- Experience in creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, or IT administration playbooks).
- Experience in writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go.
- Experience in working with distributed systems, including common solutions or design patterns.
- Experience with web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).
Preferred qualifications:
- Experience with web or mobile app development, troubleshooting database issues, schema design, and SQL query profiling.
- Experience in crisis response or escalation management across multiple teams, with ability to influence momentum of incident response for customer issues.
- Experience in developing developer tools (e.g., automation, testing, debugging).
- Experience working with public cloud services and infrastructure (e.g., Google Cloud Platform).
- Experience with SQL/NoSQL database administration, Google App Engine, open source software communities, cloud networking solutions, or distributed computing technology.
- Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client-server protocols.
About the job
The High Touch Support team’s focus on solutions and customer-centric supportability and helps to avoid issues, build customer trust, and enable customer's growth and success on Google Cloud Platform (GCP).
In this role, you will be a part of a global team that provides support to help customers make the switch to Google Cloud. You will provide a dedicated service to the customers, aiming to anticipate their needs, optimize product performance, and enable customer success. You will troubleshoot technical problems for customers with debugging, networking, system administration, updating documentation, and coding/scripting. You will make the products easier to adopt and use by making improvements to the product, tools, processes and documentation.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale. Triage and manage technical escalations, including platform outages, technical issues, and executive concerns.
- Develop an understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.
- Act as a consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Understand customer issues, advocate for their needs with internal teams, and find ways to improve the product and drive production.
- Work as part of a team of developers/consultants that globally ensure customer support. Work non-standard work hours/shifts including weekend work.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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