Senior Technical Solutions Consultant, Applied AI, Telephony
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 5 years of experience in solution engineering and 3 years of experience in stakeholder management, professional services, or technical consulting.
- 3 years of experience in prototyping new functionality with code (Python).
- Experience with all phases of a machine learning project delivery from data collection to production deployment.
- Experience building solutions with Conversational AI technology (chatbots or voicebots).
Preferred qualifications:
- Master's degree in Engineering, Computer Science, or a related technical field.
- Certification in Machine Learning.
- Experience building, integrating and deploying contact center solutions.
- Excellent leadership and influencing skills in the application of AI or Machine Learning.
About the job
The Cloud Applied AI (AAI) powers business growth with Gemini Enterprise. Our portfolio includes Gemini Enterprise for Customer Experience (Shopping Agent, CX Agent Studio, Agent Assist, Vertex AI Search - Commerce, Customer Experience Insights), along with other vertical and domain packaged solutions. We enable high adoption and speed to value by building solutions that are quickly deployed, delivering new 0-to-1 capabilities with startup agility. Team members operate at the forefront of AI, collaborating directly with model builders with unprecedented speed.In this role, you will focus on innovating and developing industry solutions within top industries of cloud, including telco, healthcare, retail, media and entertainment, finance, manufacturing, gaming, and public services. You will help customers transform and evolve business through the use of Google’s global network, web-scale data centers and software infrastructure. Also, you will help shape the future businesses of all sizes using technology to connect with customers, employees and partners. You will have experience in building technical Telephony and Contact Center solutions.The Canada base salary range for this full-time position is CAD 166,000-170,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Please note that the compensation details listed in Canada role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Build solutions and pilot private preview AI features with early access partners and customers, specifically with Telephony solutions with CCaaS.
- Take responsibility for leading technical pilots and pre-sales pursuits with customers, including activities such as technology advocacy, product and solution briefings, proof-of-concept work, and the coordination of supporting technical resources.
- Prepare and deliver product messaging to highlight the Google Cloud AI value proposition, using techniques that include whiteboard and slide presentations, product demonstrations, white papers, and Request for Information.
- Communicate with a wide range of cross-functional and customer stakeholders using exceptional communication skills.
- Collaborate with the Product and Engineering team to identify product gaps, and work with cross-functional teams to design solutions.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.