Risk Operations Analyst, Play and Android
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in fraud investigations, content operations, account security, spam prevention, content moderation, or policy enforcement.
- Experience in program management, operations management, process design, or consulting.
- Experience with data analysis using PowerBI, Spread Sheet, SQL, R, or similar tools.
Preferred qualifications:
- Master's degree.
- Ability to influence cross-functionally at various levels.
- Excellent written/verbal communication and presentation skills.
About the job
In this role, you will be part of a team that changes the way Trust and Safety (T&S) and Google operate. You will ensure the apps on the Play Store live up to users and Google’s high standards. You will execute tasks within the scope of a project. You will complete pieces of analysis to contribute to reports and presentations, gathering and processing data while noting key assumptions with oversight from a manager. You will lead well-defined projects to resolve complicated abuse and harm fighting and mitigation problems using existing systems and processes to maintain operation. You will partner cross-functionally to create working relationships outside the team and drive toward shared objectives. You will also engage in community contributions to improve and sustain our culture and operations making Google a better place to work.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Responsibilities
- Lead well-defined projects to resolve complicated abuse and harm fighting and mitigation problems, and build trusted user experiences, with iterative improvements to systems and processes.
- Work in a team setting by sharing knowledge relevant to tasks, coordinate with others when contributing to a larger work stream to ensure that projects are aligned.
- Demonstrate a fundamental understanding of the process area, including domain expertise in data sources, core methods, client base, product, issues, systems, as well as relevant Google-wide business projects, and investigative methods (e.g., extract data, build dashboards).
- Provide Googler feedback analysis, operational monitoring, and error resolution to prevent inaccuracies, reduce process latency, and develop standard scripts and solutions with guidance.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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