Policy Escalation Specialist, Trust and Safety, YouTube (Polish, German)
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Minimum qualifications:
- Bachelor's degree in Escalations or Crisis Management or equivalent practical experience.
- 2 years of experience in applying policy to online content.
- Ability to work non-standard, on-call rotation weekend and holiday hours.
- Ability to communicate in Polish or German fluently to support client relationship management in this region.
Preferred qualifications:
- Experience applying policy to online content, while making accurate judgment calls regarding appropriate and violative content.
- Experience with spreadsheets, databases SQL and data analysis.
- Experience in content policy, anti-abuse and reviewing online content.
- Experience working with international issues across multiple geographies, including freedom of expression, child safety or online controversial content.
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
- Ability to communicate in a non English speaking language fluently to support client relationship management in this region.
About the job
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Own and manage policy escalations, driving consensus across all stakeholders.
- Review graphic, controversial, and offensive video content in line with YouTube's community guidelines.
- Develop knowledge across all product areas to ensure faster, more efficient resolution. Develop implementations of preventative solutions, including working with Engineering on tools.
- Ensure all escalations are triaged, tracked, investigated, resolved, and communicated accurately using internal tools and systems. Manage or assist in conducting reviews to capture lessons-learned and ensure regular follow-up.
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